Parent Guide:
Freezing or Deactivating Your Child's Digital ID Card
To protect your child's security and ensure accurate account usage, it's important to freeze or deactivate any digital ID card that is
lost, stolen, damaged, or no longer in use.
This guide explains the difference between the two actions and how to perform each:
This guide explains the difference between the two actions and how to perform each:
What's the Difference?
| Action | Reusable? | Use When |
|---|---|---|
| Freeze | ✔️ Yes | To temporarily freeze the ID card if you have lost or misplaced it. Your card can be ‘unfrozen’ and reused once it is found. |
| Deactivate | ❌ No | For permanently lost, stolen, or damaged ID cards — action cannot be undone and a replacement Leela’s card will need to be purchased. |
What's the Difference?
Action: Freeze
Reusable? ✔️ Yes
Use When: To temporarily freeze the ID card if you have lost or misplaced it. Your card can be ‘unfrozen’ and reused once it is found.
Action: Deactivate
Reusable? ❌ No
Use When: For permanently lost, stolen, or damaged ID cards — action cannot be undone and a replacement Leela’s card will need to be purchased.
Freezing a Digital ID Card
Use this when:
- Your child has misplaced their Leela’s card and you want to make sure the card is not used whilst you try to locate it
- If you find the card, simply unfreeze it to continue using it
Steps:
1
Open the Spare Payments app
2
Tap your child’s name to open their profile
3
Tap the gear icon to enter settings
4
Go to the Digital IDs tab
5
Tap the three dots beside the ID you want to remove
6
Select "Freeze Digital ID"
7
Confirm by tapping "Yes, I'm sure"
Once 'frozen', the card cannot be used until you 'unfreeze' the card.
To 'unfreeze' the card, follow the above steps and at Step 6 simply select "unfreeze Digital ID" and confirm the action. The card will be active immediately and can be used in the Leela's canteen.
To 'unfreeze' the card, follow the above steps and at Step 6 simply select "unfreeze Digital ID" and confirm the action. The card will be active immediately and can be used in the Leela's canteen.
Deactivating a Digital ID card
Use this when:
- The card is permanently lost, stolen, or damaged; and
- You do not intend to reuse the card in the future
- In the case of Deactivated cards, you will need to order a new card. This can either be done in the Spare app in the Online store, or by visiting the Leela's canteen
Steps:
1
Follow steps 1–4 above to access the Digital IDs tab
2
Tap the three dots beside the relevant ID card
3
Select "Deactivate ID"
4
Select "Deactivate ID"
Once deactivated, the ID cannot be used again for security reasons and you will need to order a new card.